The importance of productivity and how to improve it

Binghay Co • June 12, 2024

Productivity drives strong economies, robust businesses, and efficient workforces. Higher productivity can reduce business failures, boost employment, and increase incomes for both owners and workers.


Industry Insights:

  • According to the Xero Small Business Insights special report, the most productive Australian industry in 2023 was wholesale trade ($214.20/hour), while hospitality lagged at $40.20/hour.
  • Despite a general decline, 10 sectors, including manufacturing, agriculture, and construction, exceeded the national average productivity of $100.30/hour.
  • Western Australia was the most productive state ($102.50/hour), 15% higher than Tasmania ($89.00/hour).


Understanding Productivity:

Productivity measures how efficiently a business converts inputs into outputs. Key areas include:

  1. People Productivity: Work efficiency, often measured as hours worked/dollars earned.
  2. Financial Productivity: Return on investment in assets like machinery.
  3. Materials Productivity: Cost efficiency in generating sales.


Importance of Productivity:

Higher productivity enables businesses to do more with less, improving profitability, resilience to economic fluctuations, and competitive pricing. Digital tools now allow small businesses to enhance productivity akin to larger enterprises.


Increasing Productivity:

Four common strategies include:


1.     Better Tools:

  • Tools amplify work efforts (e.g., software that integrates payment systems or booking systems).
  • Challenges include prioritizing investments, justifying ROI, risk aversion, loan access, and perceived technological difficulties.


2.     Smarter Methods:

  • Regularly review and optimize work processes.
  • Ensure efforts align with customer needs through surveys and feedback.
  • Document processes, identify bottlenecks, and redesign workflows.
  • Consider digital tools like Asana for task tracking and Zapier for automating tasks.


3.     Skilled Workers:

  • Provide clear job descriptions, thorough training, and continuous feedback.
  • Encourage employee feedback to identify optimization opportunities.


4.     Entrepreneurial Mindset:

  • Focus on scaling, acquiring businesses, specializing, rethinking supply chains, and fostering a culture of innovation.


Boosting Productivity Attitude:

Continuously refine processes, improve tools, and eliminate inefficiencies. Invest in your team and technology to enjoy benefits like reduced delays, better communication, and increased satisfaction and profit.




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